Privacy Policy

1. Who we are

Zaffron Valley Travel Co. ("we", "us", "our") operates the website zaffronvalley.com and related services. Our registered office is at Lal Chowk, Srinagar, Jammu & Kashmir 190001, India.

2. Information we collect

We collect only what is needed to plan and deliver your trip:

• Contact details — name, email, phone/WhatsApp number, provided when you fill in our enquiry form.
• Trip preferences — dates, group size, budget range, interests, and any notes you share with us.
• Technical data — IP address, browser type, pages visited, collected automatically via cookies and server logs.

3. How we use your information

• To respond to your enquiry and design a personalised itinerary.
• To coordinate with local hosts, drivers and service providers for your trip.
• To send you trip-related updates (confirmations, itineraries, follow-ups).
• To improve our website and services based on aggregate, anonymised usage data.

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

4. Sharing your data

We share your details only with:

• Local hosts and partners — only the information needed to deliver your booked experience (name, dates, group size).
• Payment processors — when you make a payment, your card details are handled directly by our payment partner (e.g. Razorpay) and are never stored on our servers.
• Legal requirements — if required by Indian law or a valid court order.

5. Cookies

We use essential cookies to keep the site functioning and analytics cookies to understand how visitors use the site. You can disable cookies in your browser settings at any time. The site will continue to work without them.

6. Data retention

We keep your enquiry data for up to 24 months after your last interaction with us. Payment records are retained as required by Indian tax law. You can request deletion at any time.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for marketing communications.

To exercise any of these rights, email us at zaffronvalleytours@gmail.com.

8. Security

We use HTTPS encryption across the entire site. Form submissions are processed via secure, encrypted channels. While no system is 100% secure, we take reasonable measures to protect your data.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the latest revision. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this policy? Reach us at zaffronvalleytours@gmail.com or write to us at Lal Chowk, Srinagar, J&K 190001.