Refund & Cancellation Policy
Fair, transparent cancellation terms — because plans change, and that's okay. Last updated: June 2026.
1. Free cancellation window
You may cancel your booking free of charge up to 7 days before your trip start date. We will refund 100% of the amount paid, minus any payment gateway fees.
2. Cancellation schedule — tour packages
| When you cancel | Refund |
|---|---|
| 7+ days before trip start | 100% refund |
| 4–6 days before trip start | 50% refund |
| 1–3 days before trip start | No refund |
| No-show / same day | No refund |
3. Cancellation schedule — individual experiences
| When you cancel | Refund |
|---|---|
| 48+ hours before the experience | 100% refund |
| 24–48 hours before | 50% refund |
| Less than 24 hours / no-show | No refund |
4. Cancellations by Zaffron Valley
If we cancel your trip or experience for any reason — including safety concerns, severe weather, or host unavailability — you will receive a full 100% refund or the option to reschedule at no extra cost.
5. How to cancel
- Email us at zaffronvalleytours@gmail.com with your booking reference and reason for cancellation.
- Or message us on WhatsApp at +91 60065 75829.
- We will confirm your cancellation and refund amount within 24 hours.
6. Refund processing
Approved refunds are processed within 5–7 business days to your original payment method. Bank processing times may add 2–5 additional working days. You will receive an email confirmation when the refund is initiated.
7. Modifications
Want to change your dates or itinerary instead of cancelling? We're happy to help. Modifications made 7+ days before the trip start date are free of charge, subject to availability. Changes within 7 days may incur a rebooking fee depending on what's involved.
8. Force majeure
In the event of extraordinary circumstances beyond anyone's control — natural disasters, government-imposed travel restrictions, pandemics, civil unrest — we will work with you to reschedule your trip or provide a full refund. No cancellation penalty applies in force majeure situations.
9. Contact
Questions about cancellations or refunds? Reach us at zaffronvalleytours@gmail.com or message us on WhatsApp at +91 60065 75829.